SERVICE: If your E-bike requires warranty work (during the warranty period, please contact our service department at 1-604-833-7786 (9-5pm, Monday – Friday PST), and they will work with you to resolve the issue. If it is for regular service and/or maintenance, that is non warranty related, then you can take your E-bike to any local qualified E-bike mechanic or repair shop.
2 YEAR WARRANTY (1 YEAR ON BATTERY): All parts and labour are covered against manufacturer defects for 2 years (Except the battery which is one year) from the date of purchase. For additional service work the shop labour rates are $90/hour.